GetBetterCSPrivacy policy
Last updated: 2026-10-16
This is a translation provided for convenience. The French version is the only legally binding one and prevails in case of discrepancy.
GetBetterCS helps Counter-Strike 2 players track their progress on FACEIT. This page explains which personal data we process, why, for how long, with whom, and what your rights are. We collect the bare minimum, we don't sell anything, and there's no advertising or tracking.
Data controller
Phoenix Digital (À COMPLÉTER, SIRET À COMPLÉTER), À COMPLÉTER. Contact for any question or request about your data: À COMPLÉTER.
Data processed
| Data | Why | Legal basis | Retention |
|---|---|---|---|
| Account: name or nickname, email, password (stored only as a scrypt hash, never in plain text), dates you accepted the terms and this policy, date of last activity | Create and secure your account, send you the essential emails (confirmation, password, access opening) | Performance of the contract (using the service) | Until your account is deleted, or after 24 months without login (you get an email a month before). Sign-up never confirmed: erased after 7 days |
| Login sessions: date, last access, browser (user-agent) | Keep you logged in, let you log your devices out | Performance of the contract, security | 30 days after last use |
| Security: IP address and email (only in hashed form), number of login, sign-up and email-sending attempts | Block password guessing, mass sign-ups and email bombing | Legitimate interest (security of the service and accounts) | 24 hours (unless a block is in progress) |
| What you create in the app: followed players, key dates, match notes, demo reviews, teams | Provide the features | Performance of the contract | Until you delete them or your account |
| FACEIT stats of followed players (nickname, ELO, match stats), public on FACEIT | Compute progress, comparisons, team stats | Legitimate interest (public data, game analysis) | As long as an account follows the player; cache shared between accounts |
| Demos: files are read in your browser and never uploaded. Only numbers are kept (key moments, positions of kills and deaths; for demos imported into a team, including an opponent's: a summary of each round and the positions of the 10 players twice a second) | Demo review, Survival tab, heatmap, team stats, team rounds and scouting (visible to the team creator only) | Performance of the contract | Until your account is deleted (numbers tied to the player: as long as they're followed) |
| Author of shared imports: the account that imported each demo and each match sent with the Rating bookmark | Stop an account from changing what another one imported, erase the imports of an abusive account | Legitimate interest (reliability of shared data) | Until your account is deleted (the link is then removed, the numbers stay) |
| Messages sent with “Found a bug? Got an idea?”: text, page concerned (without nicknames), browser | Fix bugs, improve the app | Legitimate interest (quality of the service) | Until your account is deleted |
| Newsletter: email, language, subscription choice (and its date), date each issue was sent and any failure | Tell you now and then about what's new in the app you use. You are subscribed when you sign up and can unsubscribe at any time, in one click: link in every email or Settings → Email address | Legitimate interest (informing users about changes to the service), with the right to object at any time | As long as you are subscribed; sending history until your account is deleted |
| Technical error reports: error message, page (without nicknames or secret links), browser. No email, IP address or cookie | Detect and fix outages | Legitimate interest (proper functioning of the service) | 90 days |
| Audience measurement, only if you accept it: page views (without nicknames or secret links), device type, approximate country, Google Analytics cookie ID | Know which pages are useful and which to improve | Consent, which you can withdraw at any time via “Manage cookies” | 14 months (cookies: 13 months maximum) |
| If you connect Twitch (optional): Twitch ID and name, encrypted access tokens (AES-256), SnipeWatch settings and alert history | SnipeWatch (alerts in your chat), stream delay controlled from chat | Consent (you enable the feature), which you can withdraw at any time by disconnecting Twitch | Until Twitch is disconnected or the account is deleted |
SnipeWatch reads the list of people present in your Twitch chat and, if you enable commands, messages starting with !delay. These names are only kept when an alert is sent (the name concerned and the similar FACEIT opponent).
Recipients and processors
Your data is neither sold nor shared for commercial purposes. It is processed on our behalf by:
- Vercel Inc.: App hosting (Servers in Frankfurt (EU); company in the United States (standard contractual clauses))
- Neon (Databricks): Database (European Union (Frankfurt, AWS eu-central-1))
- Resend Inc.: Sending emails (confirmation, password, recaps, newsletter) (United States (standard contractual clauses))
- GitHub Inc.: Automated jobs (stats sync) (United States (standard contractual clauses))
- Functional Software Inc. (Sentry): Technical error tracking (no email or IP address) (European Union (Sentry EU region))
- Google Ireland Ltd (Google Analytics): Audience measurement, only if you accept it (Ireland, with possible transfers to the United States (EU-US framework))
Some of these providers are located in the United States: transfers are covered by the European Commission's standard contractual clauses and/or the EU-US Data Privacy Framework. FACEIT and Twitch are third-party services you already use: we only send them what's necessary (the FACEIT nickname to look up, SnipeWatch messages in your chat).
Cookies
Strictly necessary cookies (login, security, language), and Google Analytics audience measurement cookies set only if you accept them. No advertising cookies. Details are on the cookies page.
Security
Encrypted connection (HTTPS), hashed passwords (scrypt), session tokens and emailed links stored only as hashes, encrypted Twitch tokens, rate-limited login attempts, data access restricted to your account.
Your rights
You have the rights of access, rectification, erasure, restriction, objection and portability (articles 15 to 21 of the GDPR), and the right to withdraw your consent at any time. In the app, without asking anyone:
- Settings → My data → Download my data: everything we know about your account, in JSON (access and portability);
- Settings → My data → Delete my account: immediate and permanent erasure;
- Settings → Email address: rectify your address (your name can also be corrected on request);
- Settings → SnipeWatch → Disconnect Twitch: withdraw the Twitch consent;
- Settings → Email address → Receive updates, or the “Unsubscribe” link in every email: object to the newsletter.
For any other request: À COMPLÉTER (answer within one month). If you believe your rights are not respected, you can lodge a complaint with the CNIL, the French data protection authority (cnil.fr), or with the authority of your country.
Minors
FACEIT is restricted to people aged 13 and over. In France, a minor under 15 needs the agreement of a holder of parental authority to sign up; other countries may set a different age.
Changes
In case of a significant change to this policy, you'll be informed in the app or by email. Version in force: 2026-10-16.